TRUST, PRIVACY & SECURITY
Data Protection and Booking Security
Identity Journeys respects your privacy and processes personal data in accordance with the UK Data Protection Act 2018 and UK GDPR. We do not sell personal information or share it with marketing agencies or unrelated organisations for their own marketing purposes.
How we use and retain personal data
Personal data is used exclusively for legitimate Identity Journeys business purposes and, when necessary, is securely shared with InteleTravel and relevant travel providers to prepare quotations, process reservations, manage payments, and fulfil holiday arrangements. Enquiry information is normally retained for no longer than one year, unless earlier deletion is requested or there is a legitimate business or legal reason to retain it. Customers may request access, correction, or deletion of their information, subject to applicable legal and regulatory obligations.
Secure booking through InteleTravel
All holidays and travel reservations are arranged through InteleTravel, the professional booking platform used by Identity Journeys for quotations and travel bookings. Information processed by InteleTravel is governed by its own privacy and data-retention policies. Certain identity, contact, financial, and transaction records may need to be retained for up to six years to comply with tax, accounting, legal, or regulatory requirements.
InteleTravel Agency Information
InteleTravel Agent: Ernesto Menendez · Agent PIN: UK44714905 · ABTA Number: P7384 · InteleTravel Official Agency Address: 1 Canada Square, Floor 37, London, E14 5AA, United Kingdom
Ernesto Menéndez — Founder of Identity Journeys
THE STORY BEHIND IDENTITY JOURNEYS
Why Identity Journeys?
Identity Journeys was founded by Ernesto Menéndez, a 50-year-old multilingual sales and customer engagement professional who has worked across several industries and spent many years helping people understand and select services suited to their individual circumstances. Alongside his professional experience, Ernesto has travelled extensively and explored religion, spirituality, heritage and personal identity throughout his life. His own experiences of spiritual retreats, silence, reflection and meaningful time away helped him rediscover himself and develop a stable, close and united family. This personal experience inspired the name Identity Journeys. Ernesto believes that travel should be more than simply moving from one location to another. The right journey can give someone the silence needed to think, the peace required to recover, the space to reconnect with family or the opportunity to understand their faith, ancestry and personal identity. Identity Journeys welcomes people of every faith and people with no religious affiliation. Some travellers may seek a sacred or ancestral journey. Others may need the tranquillity of the sea, a private villa, meaningful family time or simply an escape from the pressures of everyday life. If you are going through a difficult moment, need silence and peace, wish to reconnect with those you love or are searching for something you cannot yet clearly define, talk to us. If the experience you want is not shown on our website, tell us about it and we will explore suitable possibilities with you.
Do not rush—take the time to find what you need
You do not need to rush to a booking website and choose the first holiday you see. Request a personalised quotation or ask us to call you at a convenient time. We will listen to you, discuss what you are looking for and research suitable options through our booking platform and travel partners. Our purpose is to help tailor a holiday around your needs, preferences, budget and personal circumstances. Take your time. Let us have a conversation and help you create a journey that feels meaningful and right for you.