TRUST, PRIVACY & SECURITY

Data Protection and Booking Security

Identity Journeys respects your privacy and processes personal data in accordance with the UK Data Protection Act 2018 and UK GDPR. We do not sell personal information or share it with marketing agencies or unrelated organisations for their own marketing purposes.

How we use and retain personal data

Personal data is used exclusively for legitimate Identity Journeys business purposes and, when necessary, is securely shared with InteleTravel and relevant travel providers to prepare quotations, process reservations, manage payments, and fulfil holiday arrangements. Enquiry information is normally retained for no longer than one year, unless earlier deletion is requested or there is a legitimate business or legal reason to retain it. Customers may request access, correction, or deletion of their information, subject to applicable legal and regulatory obligations.

Secure booking through InteleTravel

All holidays and travel reservations are arranged through InteleTravel, the professional booking platform used by Identity Journeys for quotations and travel bookings. Information processed by InteleTravel is governed by its own privacy and data-retention policies. Certain identity, contact, financial, and transaction records may need to be retained for up to six years to comply with tax, accounting, legal, or regulatory requirements.

InteleTravel Agency Information

InteleTravel Agent: Ernesto Menendez · Agent PIN: UK44714905 · ABTA Number: P7384 · InteleTravel Official Agency Address: 1 Canada Square, Floor 37, London, E14 5AA, United Kingdom

Ernesto Menéndez — Founder of Identity Journeys

THE STORY BEHIND IDENTITY JOURNEYS

Why Identity Journeys?

Identity Journeys was founded by Ernesto Menéndez, a 50-year-old multilingual sales and customer engagement professional who has worked across several industries and spent many years helping people understand and select services suited to their individual circumstances. Alongside his professional experience, Ernesto has travelled extensively and explored religion, spirituality, heritage and personal identity throughout his life. His own experiences of spiritual retreats, silence, reflection and meaningful time away helped him rediscover himself and develop a stable, close and united family. This personal experience inspired the name Identity Journeys. Ernesto believes that travel should be more than simply moving from one location to another. The right journey can give someone the silence needed to think, the peace required to recover, the space to reconnect with family or the opportunity to understand their faith, ancestry and personal identity. Identity Journeys welcomes people of every faith and people with no religious affiliation. Some travellers may seek a sacred or ancestral journey. Others may need the tranquillity of the sea, a private villa, meaningful family time or simply an escape from the pressures of everyday life. If you are going through a difficult moment, need silence and peace, wish to reconnect with those you love or are searching for something you cannot yet clearly define, talk to us. If the experience you want is not shown on our website, tell us about it and we will explore suitable possibilities with you.

Do not rush—take the time to find what you need

You do not need to rush to a booking website and choose the first holiday you see. Request a personalised quotation or ask us to call you at a convenient time. We will listen to you, discuss what you are looking for and research suitable options through our booking platform and travel partners. Our purpose is to help tailor a holiday around your needs, preferences, budget and personal circumstances. Take your time. Let us have a conversation and help you create a journey that feels meaningful and right for you.

Identity Journeys Ltd · Company Registration Number 17368252

Registered Office: College House, 2nd Floor, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom

Legal Information, Data Protection & Travel Booking

Identity Journeys Ltd · Company Registration Number: 17368252 · Registered Office: College House, 2nd Floor, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom · Email: support@identityjourneys.com

Travel Booking Disclaimer

Identity Journeys Ltd is an independent UK travel consultancy specialising in bespoke faith, heritage, cultural and spiritual journeys. All travel reservations are arranged exclusively through our accredited travel partner, InteleTravel UK. Travel bookings are made using the InteleTravel booking platform and are subject to the Terms & Conditions, supplier conditions and consumer protection policies provided by InteleTravel UK. Travel Agent PIN: UK44714905 · ABTA Number: P7384.

Privacy & Data Protection

Identity Journeys Ltd is committed to protecting the privacy and personal information of every client. Our business operates in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and follows guidance issued by the Information Commissioner’s Office (ICO). Personal information is collected only where necessary to arrange travel and provide our services. Identity Journeys Ltd does not permanently retain passport numbers or passport copies. Passport information is requested only when strictly necessary to complete travel reservations through the InteleTravel booking platform and is securely deleted from our internal records once there is no legal or operational requirement to retain it. Only the minimum personal information necessary to provide our services is retained, and all client information is handled securely and confidentially.